Delivery & Returns

what are the delivery costs?

UK Standard: FREE
UK Express: £3.99

When will my order arrive?

UK Standard: You should receive your order within 2-3 working days from dispatch.

UK Express: You should receive your order within 1-2 working days from dispatch.

We aim to dispatch your order within two working days. Should you require any assistance with your order, please don't hesitate to contact us via hello@lokiluxe.com.

What is your returns policy?

Order Not Yet Dispatched: If you have not yet received a dispatch email, please kindly inform us of your request to cancel your order by emailing hello@lokiluxe.com.

Goods Received: Please reach out to us at hello@lokiluxe.com within seven days of receiving your order. Please ensure you include your order slip within your return and that items come back to us in their original state. As soon as we have received and reviewed your return, we will process your refund.

My item is damaged, what do I do?

If you receive a faulty or damaged item, please attach photos of the issue and notify us in writing within 24 hours of receiving the goods via hello@lokiluxe.com.